Frequently Asked Questions

Q: Why does some glass shatter and others crack?
A: Depends on the treatment of the glass. Toughened glass (also known as tempered glass) is a type of safety glass that has increased strength and will usually shatter in small, square pieces when broken. It is used when strength, thermal resistance and safety are important considerations. Using toughened glass on windshields would be a problem when a small stone hits the windshield at speed, as it would shatter into the small squares making visibility difficult and it would also be likely that the wind would blow the small squares into the driver and passengers. In commercial structures it is used in unframed assemblies such as frameless doors, structurally loaded applications and door lites and vision lites adjacent to doors. Toughened glass is typically four to six times the strength of annealed glass.

Q: How do I remove broken glass from a carpet?
A: Pick up the larger pieces first and then vacuum over the carpet with a powerful vacuum cleaner. The fragments that are deep down in the carpet will eventually work their way up so you are going to need to be careful, even if you vacuumed. Wear your shoes and kind of "wipe" your feet in that area as it might help some of the glass slivers to "flip" up to the top of the carpet so the vacuum can get it. If you suspect finer pieces of glass is still present in the carpet, make use of professional carpet cleaning services.

Q: How long will it take to get a free quote?
A: We can give you an estimate quote over the phone, if you can supply us with measurements. We always try to come out for a quote within 2 working days, depending on location.

Q: How long after shower installation can it be used?
A: We recommend you give the silicone 2 days to dry completely before using the shower.

Q: What are the different colours for splash backs?
A: Splash-backs can be ordered in any Dulux Colour. For an exact colour match we recommend using Starphire Glass which gives the truest reproduction of any colour. Splashbacks are most commonly seen in Bathrooms, Kitchens, Elevators and Bars.

Q: What is a Polished Edge?
A:  A polished edge creates a small chamfer on the top and bottom of the glass giving a smooth and safe edge.

Q: What is a Bevelled Edge?
A: Palmer's Glass can do bevels from 10 to 30mm. A bevelled edge sees a tapering of the glass from the desired width in, out to the edge of the glass.

If you have any question, please contact us for free advice.